1. About this policy
This policy explains how Enoch's IT Services handles personal information collected through this website, contact forms, booking requests, email, telephone and the services we provide.
2. Information we may collect
Depending on how you contact us or request a service, we may collect:
- Name
- Phone number
- Email address
- Information submitted through forms
- Appointment details
- Technology problem details provided by customers
- Information reasonably necessary to provide services
- Basic technical website information where it is actually collected
3. How information is used
Information may be used to:
- Respond to enquiries
- Arrange appointments
- Provide IT services
- Communicate about services
- Provide quotes
- Process customer requests
- Maintain business records
- Meet legal or accounting obligations
4. Third-party services
The website and our communications may involve third parties such as:
- Website hosting providers
- SplitForms for contact and booking form processing
- Google Maps
- Google Business Profile
- Email providers used to communicate with customers
We do not claim to use Google Analytics or other tracking tools unless that changes and this policy is updated.
5. Google Maps
Google Maps links or embedded maps may involve Google processing information according to Google's privacy practices. You can read Google's Privacy Policy.
6. Contact forms
Information submitted through the contact or booking forms is used to respond to your request, arrange follow-up and provide the requested service. The forms are processed through SplitForms. Please do not include information that is not needed to explain your request.
7. Security
Reasonable security measures are used to protect personal information. However, no internet transmission or electronic storage system can be guaranteed completely secure.
8. Retention
Information is kept only as long as reasonably necessary for the purpose it was collected or as required for legitimate business or legal recordkeeping.
9. Access and correction
You may contact Enoch's IT Services to request access to or correction of your personal information, subject to applicable law.
10. Australian privacy law
Enoch's IT Services aims to handle personal information in accordance with applicable Australian privacy requirements. Whether particular obligations under the Privacy Act 1988 apply can depend on the circumstances and size and nature of the business.
11. Changes
This policy may be updated when business practices or legal requirements change.
12. Contact
Enoch's IT Services
Bribie Island & Sandstone Point, QLD, Australia
0495 009 837
support@enochsitservices.net