1. About these terms
These Terms of Service apply to services provided by Enoch's IT Services.
2. Services
Services may include:
- Computer repairs
- Laptop support
- Phone and tablet support
- Printer setup and troubleshooting
- Wi-Fi and networking
- PC upgrades and builds
- Small business IT support
- Web design and development
- Device setup and configuration
- Software and technology assistance
3. Pricing
- Standard IT support: $60/hour
- Local call-out: $30
- Parts and hardware quoted separately
- Additional travel may be quoted where applicable
- Priority or urgent work may be separately quoted
- Material additional costs should be communicated before proceeding where reasonably practicable
4. Booking requests
Submitting a booking request does not guarantee an appointment. Appointments are confirmed separately.
5. Customer responsibilities
Customers should:
- Provide accurate information
- Provide necessary authorisation and access
- Maintain backups where possible
- Tell us about known faults and previous repair attempts
- Have authority to request work on the device or account
6. Data and backups
Customers are responsible for maintaining backups of important data unless a backup service has specifically been agreed as part of the job.
Although reasonable care is taken during repairs and technical work, Enoch's IT Services cannot guarantee that data will never be lost, corrupted or inaccessible.
7. Third-party products and services
Hardware, software, operating systems, cloud platforms, internet services and other third-party products are subject to their own provider or manufacturer terms and warranties.
8. Parts and hardware
Parts are subject to supplier or manufacturer availability and applicable warranties. Customer approval must be obtained before purchasing separately chargeable parts.
9. Remote support
Where remote support is provided, customer authorisation is required. Remote access should not remain enabled unnecessarily after the job.
10. Web design
For web design work, scope, pricing, ownership or licensing, and ongoing hosting/domain arrangements should be agreed for each project.
11. Payment
Invoices are payable according to the payment terms stated on the applicable invoice.
12. Liability
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
13. Australian Consumer Law
Services supplied to consumers may be subject to rights and guarantees under Australian Consumer Law. Nothing in these terms is intended to remove rights that cannot lawfully be excluded.
14. Changes
These terms may be updated when business practices or legal requirements change.
15. Contact
Enoch's IT Services
0495 009 837
support@enochsitservices.net
Bribie Island & Sandstone Point, QLD, Australia